Customer Information & Policies
Privacy Policy
We respect your privacy and are committed to protecting your personal information with transparency, care, and responsibility.
This policy explains how we collect, use, store, and protect your information whenever you visit our website or purchase our products and services.
Shipping Policy
We ship physical products internationally with tracking whenever available.
Processing times vary depending on the product, and custom-made items may require additional preparation before dispatch.
This policy explains our processing times, shipping methods, estimated delivery times, and other important information for international orders.
Return & Refund Policy
Terms & Conditions
Our Terms & Conditions outline how Phoenix Luxe products, services, digital content, and website are provided.
By using our website or placing an order, you agree to these terms.
Payment Information
We accept secure payments via Direct Bank Transfer (Malaysia) and major Credit Cards. All online payments are processed securely through trusted third-party payment providers.
All online payments are processed securely through trusted third-party payment providers.
Intellectual Property
Every energy blueprint, report, design, article, image, and original piece of content created by Phoenix Luxe is protected by applicable intellectual property laws.
Unauthorised copying, reproduction, modification, resale, or distribution is not permitted without prior written permission.
Need Assistance?
If you have any questions before placing an order or after receiving your purchase, we’re always happy to help.
Email: support@phxlux.com
You can also get in touch through our Contact & Support page, and we’ll be happy to assist you.
