Terms and Conditions
Last updated: 3 July 2026
Welcome to Phoenix Luxe. These Terms and Conditions govern your access to and use of our website, products, digital content, and professional services.
By accessing our website, placing an order, making payment, or using any of our products or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. About Phoenix Luxe
Phoenix Luxe is operated by PHOENIX LUXE RESOURCES.
We provide products and services including, but not limited to, personal energy blueprints, yearly energy forecasts, relationship reports, energetic branding, design services, website services, curtains, rugs, home styling products, and related offerings.
Our products and services are intended to support self-awareness, decision making, branding, lifestyle improvement, and space enhancement. They are not intended to replace medical, legal, financial, accounting, engineering, architectural, psychological, or any other licensed professional advice.
2. Eligibility
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You agree to provide accurate and complete information whenever you place an order, submit a request, or purchase any product or service.
3. Website Use
You agree to use this website only for lawful purposes.
You must not misuse the website, attempt to gain unauthorised access, interfere with its operation, upload malicious software, copy website content without permission, or use our content for commercial purposes without written consent.
4. Products and Services
We continually improve our products and services. Product descriptions, pricing, specifications, availability, colours, dimensions, materials, and service offerings may change without prior notice.
While we make every effort to display accurate colours and images, actual colours and finishes may vary depending on screen settings, lighting, photography, manufacturing batches, materials, or natural variations.
Slight differences in colour, texture, grain, dimensions, stitching, printing, fabric, or handcrafted details are considered normal and do not constitute defects.
5. Orders
All orders are subject to acceptance by Phoenix Luxe.
We reserve the right to refuse, cancel, or limit any order where information is incomplete, payment cannot be verified, products become unavailable, pricing errors occur, or fraudulent activity is suspected.
Customers are responsible for ensuring that all submitted information is accurate, including names, birth details, measurements, delivery addresses, branding requirements, artwork, contact details, and any other information required to complete the order.
Phoenix Luxe is not responsible for delays or errors resulting from inaccurate or incomplete information provided by the customer.
6. Pricing and Payment
All prices are shown in Malaysian Ringgit (MYR) unless otherwise stated.
Payment must be completed using the available payment methods before production, preparation, or delivery begins.
Accepted payment methods may include bank transfer, Stripe, debit card, credit card, or other methods offered on our website.
Prices may change without prior notice. Price changes will not affect confirmed orders that have already been paid.
Payment processing fees charged by third-party payment providers are outside our control.
7. Personalised Reports and Digital Products
Personal Energy Blueprints, Yearly Energy Forecasts, Connection Reports, Birthdate Reports, digital downloads, and other personalised products are prepared based on the information provided by the customer.
Customers are responsible for ensuring that birth dates, birth times, birth locations, occupations, names, and any other submitted information are accurate.
These reports are intended for personal reflection, planning, awareness, and guidance only.
They should not be interpreted as guarantees of future events, financial success, health outcomes, relationship outcomes, business performance, or specific life results.
Customers remain fully responsible for all personal decisions and actions taken after receiving any report.
Due to the customised nature of these reports, all personalised digital products are non-refundable once work has commenced or the report has been delivered.
8. Branding, Design and Website Services
Branding, logo design, name card design, website design, copywriting, and creative services will follow the scope, quotation, timeline, revision limits, and deliverables agreed before work begins.
Unless otherwise stated, project fees cover only the agreed deliverables.
Working files, editable source files, unused concepts, draft versions, research materials, and rejected concepts remain the intellectual property of Phoenix Luxe unless specifically included in the quotation.
Revision requests beyond the agreed scope may incur additional charges.
Once artwork, copywriting, branding, or website layouts have been approved by the customer, Phoenix Luxe is not responsible for any errors identified after approval.
9. Curtains, Rugs and Home Products
Customers are responsible for confirming measurements, colours, fabric selections, quantities, specifications, installation requirements, and suitability before placing an order.
Custom-made curtains, customised rugs, made-to-order products, personalised items, and specially sourced products cannot be cancelled, refunded, or exchanged once production has started unless they are defective or incorrectly supplied.
Minor production tolerances, natural material variations, fabric folds, slight colour differences, and manufacturing characteristics are considered normal.
10. Shipping and Delivery
Shipping terms are governed by our Shipping Policy.
Estimated delivery times are provided for reference only and are not guaranteed.
Production schedules, courier delays, customs clearance, weather conditions, public holidays, supplier availability, and other circumstances beyond our control may affect delivery times.
Phoenix Luxe is not responsible for delays caused by courier companies or incorrect delivery information provided by customers.
11. Returns and Refunds
Returns and refunds are governed by our Return Policy.
Digital products, customised reports, personalised services, made-to-order products, customised curtains, customised rugs, branding projects, website services, and completed creative work are generally non-refundable once work has commenced.
If an incorrect or defective product is received, customers must notify Phoenix Luxe within the timeframe stated in our Return Policy and provide supporting photographs and order details.
12. Customer Approval
Customers are responsible for carefully reviewing all proofs, layouts, wording, measurements, artwork, quotations, and specifications before providing approval.
Once approval has been given, Phoenix Luxe will proceed based on the approved information.
Changes requested after approval may require additional charges, new production, or revised timelines.
13. Intellectual Property
Unless otherwise agreed in writing, all content available on the Phoenix Luxe website, including but not limited to reports, designs, graphics, photographs, logos, icons, branding concepts, layouts, written content, downloadable materials, product descriptions, videos, illustrations, website design, and other creative works, remain the intellectual property of Phoenix Luxe or its respective licensors.
Purchasing a product or service does not transfer ownership of any intellectual property rights unless expressly stated in writing.
You may not reproduce, modify, distribute, publish, resell, licence, copy, or commercially exploit any part of our content without prior written permission.
Where design source files or editable files are included as part of an agreed project, ownership and usage rights will follow the terms stated in the quotation or project agreement.
14. Confidentiality
Phoenix Luxe respects the privacy of our customers and treats personal information shared during projects as confidential.
Information provided for reports, branding projects, design work, consultations, or other services will only be used for the purpose of completing the requested service, unless otherwise required by law or permitted under our Privacy Policy.
Likewise, customers agree not to reproduce, distribute, or publicly share our proprietary reports, methodologies, templates, or creative materials without permission.
15. Third Party Services
Some services may involve third-party providers including payment gateways, hosting providers, couriers, printers, software platforms, manufacturers, domain registrars, plugins, or other external service providers.
Phoenix Luxe is not responsible for delays, interruptions, pricing changes, technical issues, service outages, software updates, policy changes, or performance issues arising from third-party providers.
Any fees charged by third-party providers remain the responsibility of the customer unless expressly included in the agreed quotation.
16. Disclaimer
All recommendations, reports, creative work, branding suggestions, space recommendations, energy blueprints, and related services are provided in good faith based on the information available at the time.
Results may vary depending on individual circumstances, decisions, implementation, timing, market conditions, and other factors beyond our control.
Phoenix Luxe does not guarantee specific business outcomes, financial performance, personal achievements, relationship outcomes, health improvements, or future events.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Phoenix Luxe shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of business opportunities, business interruption, data loss, printing losses, supplier delays, investment decisions, relationship decisions, or any other financial or personal losses.
Where liability cannot be excluded by law, our total liability shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.
18. Customer Responsibilities
Customers are responsible for reviewing all information before placing an order and before approving any design, report, quotation, measurement, artwork, or specification.
Customers are also responsible for ensuring that products or services purchased are suitable for their own needs.
Any recommendations provided by Phoenix Luxe should be considered supportive guidance rather than guarantees of any particular outcome.
19. Promotions and Discounts
From time to time, Phoenix Luxe may offer promotional pricing, discounts, bundles, vouchers, complimentary products, or limited-time offers.
Unless otherwise stated, promotions cannot be combined with other offers and cannot be exchanged for cash.
Phoenix Luxe reserves the right to amend, suspend, or withdraw promotions at any time without prior notice.
20. Cancellation
Cancellation requests should be submitted as early as possible.
Orders involving personalised reports, customised products, branding services, website projects, made-to-order curtains, customised rugs, or any work that has already commenced may not be eligible for cancellation.
Where cancellation is accepted, any refund will be subject to work already completed, production costs incurred, payment processing charges, supplier commitments, and other reasonable expenses.
21. Force Majeure
Phoenix Luxe shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.
These events may include natural disasters, pandemics, government actions, strikes, labour shortages, supplier failures, transportation disruptions, internet outages, cyber incidents, utility failures, or other unforeseen circumstances.
22. No Professional Advice
All products, reports, recommendations, branding guidance, design services, space suggestions, and other content provided by Phoenix Luxe are intended for informational, educational, and personal development purposes only.
Nothing provided by Phoenix Luxe should be interpreted as medical, legal, financial, tax, accounting, architectural, engineering, psychological, investment, or any other regulated professional advice.
Customers should seek independent professional advice where appropriate before making decisions that may have legal, financial, medical, or other significant consequences.
23. Right to Refuse Service
Phoenix Luxe reserves the right to refuse, suspend, cancel, or terminate any order, project, consultation, or service at our sole discretion.
This may include, but is not limited to, situations involving abusive behaviour, harassment, fraudulent activity, non-payment, repeated unreasonable revision requests beyond the agreed scope, unlawful requests, misuse of our intellectual property, or any conduct that prevents us from providing our services fairly or professionally.
Where work has already commenced, any refund will be assessed based on the work completed and expenses already incurred.
24. Electronic Communications
By communicating with Phoenix Luxe through our website, email, WhatsApp, social media, online forms, or other electronic channels, you consent to receive communications electronically.
You agree that electronic communications, quotations, invoices, approvals, confirmations, policies, and agreements satisfy any legal requirement that such communications be in writing.
25. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Return Policy, Shipping Policy, Payment Information, Intellectual Property Policy, and any written quotation or agreement provided by Phoenix Luxe, constitute the entire agreement between you and Phoenix Luxe regarding the use of our website, products, and services.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue to remain in full force and effect.
26. Changes to These Terms
Phoenix Luxe reserves the right to update, amend, or revise these Terms and Conditions at any time.
The latest version will always be published on this page. Continued use of our website or services after changes have been published constitutes acceptance of the revised Terms and Conditions.
27. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes arising out of or relating to these Terms and Conditions, our products, or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.
28. Contact Us
If you have any questions regarding these Terms and Conditions, please contact Phoenix Luxe through the contact information available on our website.
