Policies & Customer Info

Policies & Customer Information

We value your privacy and are committed to protecting your personal data with care and transparency.
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We offer international shipping with tracking. Orders are typically processed within 1–3 business days.
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All items are custom-made and not eligible for return unless defective or incorrect.
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By placing an order, you agree to our terms covering products, services, and usage.
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We accept Direct Bank Transfers (Malaysia only) and Credit/Debit Card payments via secure third-party processors.
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All guides and digital content are original creations and legally protected by Phoenix Luxe.
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If you have any questions regarding these policies, please contact us at support@phxlux.com.