Privacy Policy

Effective Date: 3 July 2026

At Phoenix Luxe, we value your privacy and are committed to protecting your personal information with transparency, care, and responsibility.

This Privacy Policy explains how Phoenix Luxe Resources (“Phoenix Luxe”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you visit our website, purchase our products, engage our services, or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Phoenix Luxe is committed to handling personal information responsibly and, where applicable, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. About Phoenix Luxe

Phoenix Luxe Resources provides products and services including, but not limited to:

Personal Energy Blueprints
Energy Forecast Reports
Relationship and Personalised Reports
Energetic Branding
Branding and Graphic Design
Website Design
Consultation Services
Curtains
Rugs
Home and Lifestyle Products
Digital Products
Educational content published through our Journal

This Privacy Policy applies to all products, services, and interactions through our website.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Delivery instructions
Country or region
Order history
Payment status
Transaction references
Account information where applicable

Personal Blueprint Information

For personalised reports and consultation services, we may collect information voluntarily provided by you, including:

Full name
Date of birth
Time of birth
Place of birth
Gender
Occupation
Relationship status where relevant
Personal goals
Questions submitted by you
Lifestyle information relevant to the requested service
Other information reasonably necessary to prepare your personalised report

This information is collected solely for providing the products or services you have requested.

Branding and Project Information

For branding, website, consultation, and creative projects, we may collect:

Business name
Brand information
Existing logo files
Brand guidelines
Design preferences
Website requirements
Marketing objectives
Images
Documents
Product information
Floor plans
Measurements
Project briefs
Other materials voluntarily submitted by you

Website Usage Information

When you browse our website, we may automatically collect information such as:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referring website
Approximate location derived from your IP address
Cookie information
Website analytics information

Communication Information

When you contact us or subscribe to our newsletter, we may collect:

Email address
Customer enquiries
Messages
Reviews
Testimonials
Marketing preferences
Customer feedback

3. Customer Files

Many Phoenix Luxe services require customers to provide files or documents.

These may include:

Logos
Brand assets
Images
Artwork
Design files
PDF documents
Floor plans
Measurements
Website content
Product photographs
QR codes
Marketing materials
Business documents
Other project-related files

These materials are used solely for completing the requested products or services.

Unless required by law or authorised by you, Phoenix Luxe will not publish, distribute, or disclose customer files to unrelated third parties.

4. How We Use Your Information

We use your information to:

Process and fulfil your orders
Prepare personalised reports and consultations
Deliver branding, design, and website services
Arrange delivery of curtains, rugs, and other physical products
Provide customer support and after-sales service
Respond to enquiries
Manage invoices and payment records
Improve our website, products, and services
Send newsletters and updates where you have subscribed
Detect fraudulent or unauthorised activity
Protect our customers and business
Comply with legal, accounting, taxation, and regulatory obligations

We collect only the information reasonably necessary to provide our products and services.

We do not use your personalised information for unrelated advertising or automated profiling without your consent.

5. Confidentiality of Personalised Services

Many Phoenix Luxe services involve sensitive personal information, customised recommendations, business information, or creative project materials.

We treat all customer information with discretion and confidentiality.

Unless required by law or with your explicit permission, Phoenix Luxe will not disclose, publish, sell, or share your reports, branding files, design work, floor plans, business information, photographs, or personal information with unrelated third parties.

6. Accuracy of Information

Many Phoenix Luxe products and services rely on information supplied by customers.

You are responsible for ensuring that all information you provide is accurate, complete, and up to date.

Phoenix Luxe is not responsible for delays, inaccuracies, or outcomes arising from incomplete, incorrect, or outdated information supplied by customers.

7. Payment Information

Payments are processed through trusted third-party payment providers.

Depending on your selected payment method, payments may be processed through providers such as Stripe or supported bank transfer methods.

Phoenix Luxe does not store your complete credit card or debit card details.

We may retain limited payment information including:

Payment method
Transaction reference
Payment status
Order records

This information is used for accounting, customer support, refunds where applicable, fraud prevention, and order verification.

8. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Where necessary, limited information may be shared with trusted service providers, including:

Payment processors
Shipping and courier providers
Website hosting providers
Email service providers
Analytics providers
Professional advisers
Government or regulatory authorities where legally required

These providers are permitted to use your information only to perform services on our behalf.

9. Intellectual Property

Any logos, artwork, designs, photographs, documents, brand assets, or other materials submitted by customers remain the property of their respective owners.

Phoenix Luxe uses these materials only for completing the requested products or services unless otherwise agreed in writing.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember your preferences
Improve website functionality
Analyse website traffic
Enhance website security
Improve user experience
Measure the effectiveness of marketing activities

You may manage or disable cookies through your browser settings. Some features of our website may not function correctly if cookies are disabled.

11. Email Marketing

If you subscribe to our newsletter, we may send:

Product announcements
Company updates
Journal articles
Educational content
Promotions
Special offers

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

12. Data Security

We implement reasonable technical, organisational, and administrative safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

Although we take appropriate security measures, no method of electronic transmission or storage can guarantee absolute security.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete your orders
Deliver products and services
Provide customer support
Maintain customer and business records
Meet legal, accounting, and taxation requirements
Resolve disputes
Enforce our agreements
Improve our services

When information is no longer required, it will be securely deleted, anonymised, or retained only where legally required.

14. International Data Processing

Some trusted service providers may process or store information outside Malaysia.

Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

15. Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where applicable
Withdraw consent for marketing communications
Request restriction of certain processing activities
Object to certain uses of your information where permitted by law

To exercise these rights, please contact us using the details below.

16. Children’s Privacy

Our products and services are intended for individuals aged 16 and above.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete that information.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

Phoenix Luxe is not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised Effective Date.

Your continued use of our website after the revised Privacy Policy becomes effective constitutes your acceptance of the updated Privacy Policy.

20. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

General Enquiries
enquiry@phxlux.com

Customer Support
support@phxlux.com

Website
https://phxlux.com

Business Name
Phoenix Luxe Resources