Privacy Policy
Effective Date: April 14, 2025
Welcome to Phoenix Luxe (“we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.phxlux.com, make a purchase, or interact with us in any other way.
1. Information We Collect
We may collect the following types of information when you use our website:
a. Personal Information
- Full name
- Email address
- Shipping and billing addresses
- Phone number
- Payment details (processed securely via third-party providers)
- Order details
b. Technical Information
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
- Analytics and tracking data (e.g., Google Analytics, Facebook Pixel)
c. Marketing & Communications Data
- Preferences for receiving marketing communications
- Feedback or reviews you provide
2. How We Use Your Information
- To process and fulfil your orders
- To respond to your inquiries and provide customer support
- To manage your account
- To personalise your shopping experience
- To improve website functionality and performance
- To send marketing emails (if you opt in)
- To detect and prevent fraud or abuse
3. How We Share Your Information
We do not sell or rent your personal data. We may share your information with:
- Service providers (e.g., payment processors, logistics partners, marketing platforms)
- Legal authorities, if required by law or to protect our rights
- Business partners in the event of a merger, acquisition, or asset transfer
All third parties are contractually required to keep your data secure and use it only for the specified purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyse website traffic. You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
5. Data Security
We implement reasonable technical and organizational safeguards to protect your personal data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or regulatory requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain processing activities
- Request data portability in a structured, commonly used format
To exercise your rights, please contact us at: support@phxlux.com
8. International Data Transfers
Your personal data may be transferred to and processed in countries outside your residence, including jurisdictions with different data protection laws. In such cases, we ensure appropriate safeguards are in place to protect your data.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before submitting personal data.
10. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Please review this page periodically to stay informed.
12. Digital Product Data Use
When you purchase a personalised digital product (such as a Birthdate Report or Energy Forecast Blueprint), we collect specific personal information provided by you — including your full name, birth date, time of birth, and place of birth — solely for the purpose of generating your custom report.
This information is:
- Used only to produce the digital product you requested
- Not shared with any third parties
- Handled with strict confidentiality and stored securely
- Never used for marketing or profiling purposes without your explicit consent
We take the protection of your personalised data seriously and apply the same high standards of privacy and security as we do with all other forms of personal data.
13. Newsletter Subscription
If you sign up for our newsletter, we collect your email address solely to send you styling tips, exclusive offers, seasonal updates, and curated inspirations. You can unsubscribe at any time using the link provided in each email.
Newsletter subscription data is retained until you unsubscribe or request deletion.
We use a secure third-party email platform to manage our mailing list and deliver newsletters. Your data is handled in compliance with modern privacy standards and never shared with unrelated third parties.
We do not use newsletter data for profiling, third-party advertising, or behavioural tracking.
14. Payment Information
All payments made on our website are processed securely through trusted third-party payment gateways (e.g., Stripe). We do not store or have access to your full credit or debit card details.
When you make a purchase, your payment information is encrypted and transmitted directly to the payment processor. Only minimal transaction metadata — such as payment method, transaction ID, and status — is stored in our system for order verification and record-keeping purposes.
All payment processors we work with are PCI-DSS compliant and responsible for maintaining the confidentiality and security of your financial data in accordance with industry standards.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our team. We’re here to help.
- General Inquiries: enquiry@phxlux.com
- Order Support: support@phxlux.com
